Return and Refund

Return and Refund Policy

Your satisfaction is our top priority! If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy for complete details.

Eligibility for Returns

Returns are accepted under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request is initiated within 30 days of receiving the item.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

We cannot accept returns for:

  • Sale or clearance items.
  • Intimate or personal hygiene products.
  • Gift cards or digital products.

Return Process

  1. Contact our support team at support@orvellashop.com to initiate a return request.
  2. Provide your order details and the reason for the return. Include photos if the product is defective or damaged.
  3. Our team will guide you through the return process and provide a return address.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Original Payment Method: Refund will be credited back to your original payment method within 7-10 business days.
  • Store Credit: Alternatively, you can opt for store credit for future purchases.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Shipping fees are non-refundable unless the fault lies with us.

Exchanges

If you wish to exchange an item for a different size, color, or model, please initiate a return first. Once the return is approved, you can place a new order.

Late or Missing Refunds

If you haven’t received a refund after the processing time, please check with your bank or credit card provider. If the issue persists, contact us at support@orvellashop.com.

Contact Us

If you have any questions about our return and refund policy, don’t hesitate to contact our customer support team. We’re available 24/7 at support@orvellashop.com.

Thank you for shopping with us! We value your trust and look forward to serving you again.